Cancellation Policy

1. Standard Cancellation Policy

For most bookings, guests can cancel free of charge up to 7 days prior to the check-in date. If you cancel within 7 days of the check-in date, a cancellation fee equivalent to 50% of the total booking cost will be applied. Cancellations made within 48 hours of check-in, or no-shows, will be charged the full amount of the reservation.

2. Non-Refundable Rates

Bookings made under specially discounted non-refundable rates, early-bird promotions, or last-minute deals cannot be cancelled or modified free of charge. In the event of a cancellation for a non-refundable booking, the full amount will be charged and no refunds will be issued.

3. Peak Season & Holidays

During peak travel seasons, long weekends, and major public holidays (such as Diwali, New Year's, and Christmas), our standard cancellation window is extended. Free cancellation is permitted up to 14 days before check-in. Cancellations made within 14 days of check-in during these periods will incur a 100% cancellation fee.

4. Refund Processing

If your cancellation is eligible for a refund, the amount will be processed automatically to the original method of payment. Please allow 5 to 7 business days for the funds to reflect in your account, depending on your bank or credit card provider.

5. Modifications to Bookings

If you wish to modify your travel dates rather than cancel, please contact our concierge team at least 7 days prior to check-in. Date modifications are subject to availability and may incur a difference in room rates. We will do our best to accommodate your requested changes without additional penalty fees.

6. Force Majeure

In the event of unforeseen circumstances beyond reasonable control, such as natural disasters, government-mandated travel restrictions, or medical emergencies, we may offer flexible rescheduling options or issue a credit note for future use. Such cases will be reviewed individually by management.